EV Charging Policy - Driftwood

This policy outlines the guidelines for using the VoltShare Electric Vehicle (EV) charging point at Driftwood. Our aim is to provide a reliable, convenient, and safe charging facility for all authorized users.

1. General Overview

•  Charging Unit: VoltShare Smart EV Charger
•  Location: Side alley of bungalow enabling charging to driveway.
•  Connector Type: Type 2 (Standard UK/EU EV Connection)
•  Access Method: VoltShare Mobile App (iOS & Android)

2. Access & Activation

1. Download the App: Download the VoltShare app from the App Store or Google Play Store before attempting to charge.
2. Account Setup: Create an account and add a valid payment method.
3. Start Charging:
   1.  Open the VoltShare app.
   2.  Scan the QR code on the charger (or enter the Charger ID directly).
   3.  Plug your charging cable securely into both the EV charger and your vehicle.
   4.  Confirm the session in the app to initiate power flow.
4. End Charging: End the session via the VoltShare app, unplug your cable, and safely store it back in your vehicle.

3. Pricing & Payment

•  Tariff: Charging rates (per kWh) and any applicable session fees are clearly displayed within the VoltShare app prior to starting your session.
•  Payment Processing: All billing is handled automatically via the VoltShare platform upon completion of the session.
•  Idle Fees: To encourage fair access for everyone, idle fees may apply if a fully charged vehicle remains plugged in beyond a designated grace period after charging completes.

4. Fair Use & Parking Etiquette

•  On rare occasions we may request guests to allow access for another vehicle on the driveway to enable charging.
•  Cable Safety: Always ensure your charging cable is laid flat and does not create a tripping hazard for pedestrians while in use.

5. Safety & Care

•  Inspect the cable and the charger socket for any signs of visible damage or moisture before plugging in. Do not attempt to use damaged equipment.
•  In the event of an emergency or physical failure of the unit, stop the session via the app and disconnect safely if possible.
•  Report any fault, damage, or malfunction to Driftwood management immediately.

6. Support & Contacts

•  VoltShare App/Billing Enquiries: Contact VoltShare customer support directly via the in-app help section or at [].
•  Property / On-Site Issues: Contact Driftwood Management at 07932492943 or email 7baysholidays.co.uk